FAQ
- At What time is the check-in and check-out?
- Check in at 14:00 and check out: 12:00 (noon)
- Can I leave the room late?
- On request to the hotel. Supplement of 10 € per hour until 16:00. (Client VIP takes precedence)
- Can I choose the type of bed in my room? (Large bed – two beds)
- If requested in advance, depending on availability, will be sought.
- Do the rooms have a balcony or terrace? Can I book it?
- If requested in advance we can book you a room with balcony.
- Are there non-smoking rooms?
- Yes
- How many floors does the building? Is there a lift?
- 5, does have a lift.
- Is there air conditioning in the rooms? Does it work all year?
- Yes, but does not work all year from our front desk to regulate the operation of heating or air conditioning depending on the season.
- Is your hotel adapted for the disabled?
- Yes, we have 2 rooms for disabled guests.
- Can you keep my luggage when I leave the room?
- Yes, we have free luggage service.
- Where Can I park my car in a safe place? What does it cost?
- Santa Ana Parking 5% discount card from the hotel.
- Do you have an Internet or e-mail terminal for guests?
- Free WIFI in reception. We do not have a point to Internet.
- Do you offer high speed Internet in the room for my laptop? Is it wireless (wireless)?
- Free WIFI in hall and cable Internet access in the rooms.
- Does the hotel have romantic rooms? How I can stay in them?
- Yes, upon request in advance.
- What languages are spoken in Reception?
- English, Castilian, French and Italian.
- Where I can rent a car?
- At the same reception. As well as trips and tickets to shows, museums and restaurants.
